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Help-Chat-FAQ
Our Live Chat can help you contact a live person to help you. Select the "Live Chat" box to talk to a representative for Student IT Support, Help Desk, Library or Financial Aid. See below for availability and other ways to contact us. All hours are Mountain Standard Time (MST).

Have a quick question? Browse our FAQs below for a quick answer!

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Live Chat

Help Desk
General inquiries

Hours
Monday-Friday: 7am to 10pm
Saturday: 9am to Midnight

iu.help@independence.edu
855-880-3121
Student IT Support
Software, hardware, laptop, and tablet help

Hours
Monday: 8am to 9pm
Tuesday-Friday: 8am to 11pm
Saturday: 9am to 12am

IUstudent.itsupport@independence.edu 866-888-3768
Library Support
ProQuest and library resources inquiries

Hours
Monday-Friday: 7:30am to 5pm

iu.librarian@independence.edu
Financial Aid Support
Questions about financial aid and EduPlans

Hours
Monday-Friday: 7:30am to 5pm
Saturday: 9am to 5pm

FA.Help@independence.edu

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FAQs
Have a question and don't know where to begin? Use our collection of commonly asked questions to find an answer.

Academics FAQ

Canvas FAQ

Career Services FAQ

Financial Aid and Tuition FAQ

General FAQ

Grades FAQ

Graduation FAQ

Library FAQ

Medical Specialties Program FAQ

Respiratory Therapy FAQ

Tablets and Laptops FAQ

Transcripts FAQ